About Us


Our Mission

MobileNation, provides discounted mobile phone service to income-eligible residents across Tennessee and Kentucky as part of the government-funded Lifeline Assistance program. Lifeline is intended to help individuals experiencing financial hardship stay connected to family members, schools and child care providers, as well as be reachable to potential employers and have a means of communicating in case of emergency. The valuable service that Lifeline provides is designed to be a bridge for those striving for self-sufficiency.

MobileNation also offers a service called, ClearAssist, which provides customers with discounted wireless phone service each month. ClearAssist is not a government-funded assistance plan. Rather, the discounts are funded solely by MobileNation.

 

History of Lifeline

 
Since 1985, the Lifeline program has provided a discount on telephone service to qualifying low-income households, beginning with wireline services in rural areas.  In 2005, Lifeline discounts were expanded to include wireless service offerings, as demands in the consumer market shifted. Currently, the Lifeline program provides discounts on monthly telephone service for eligible low-income consumers to help ensure they have the opportunities and security that telephone service affords, including being able to connect to jobs, family and 911 emergency services.

Lifeline is supported by the Universal Service Fund (USF). All telecommunications service providers contribute to the USF, including; wireline telephone companies, wireless telephone companies, and Voice over Internet Protocol (VoIP) providers. Many telecommunications providers pass this charge along to its customers with a line item on their phone bill marked under "Universal Service." However, the Federal Communications Commission (FCC) does not require that this charge is passed on to consumers.

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